Money-back Policy
Last updated 7 September 2026
This is a draft. It states the promise the offer screen already makes, but it has not been reviewed by a lawyer and it does not yet say who processes a refund or how long it takes. It must be replaced before anything is sold.
The promise
If the reading is not what you expected, you can ask for your money back within fourteen days of your first payment. This is our own promise, offered on top of whatever the law where you live already gives you. It does not replace those rights and it cannot reduce them.
What it covers
The amount you have actually paid. If you are still inside a trial, that is the trial amount; if the subscription has renewed, it is the payment you are asking about.
What it does not do
Asking for a refund does not by itself stop a subscription from renewing. Those are two separate things and both have to be done.
What we will not do
We will not ask you to prove the reading was wrong. A reading is for entertainment and reflection, there is nothing in it to be proven either way, and a refund process that argued about it would be dishonest about what was sold.
How to ask
[ To be completed with an address to write to. No support address is configured yet, which means this policy currently has no route into it — the first thing to fix on this page. ]
How long it takes, and where the money goes
[ To be completed with the payment processor's name, the refund window it enforces, and the statement that money returns to the card it came from. No processor is integrated yet. ]
Your statutory rights
[ To be completed. For digital content delivered immediately, the EU fourteen-day right of withdrawal interacts with the buyer's request for immediate performance, and that has to be stated precisely rather than folded into the promise above. See the same gap in the billing terms. ]